Customer Care


We accept Visa, MasterCard, American Express and Discover credit and debit cards. You will checkout using USD at the most current exchange rate.

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We currently offer free returns within the US. Customers with international returns are responsible for the return postage. Merchandise may be returned or exchanged via mail within 15 days from date of receipt and must be accompanied by an original sales receipt.

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Francis Jacob currently offers shipping within the United States, Canada, Australia and select European countries. We strive to offer fast, convenient, and economical shipping options to our online customers.

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Customer Account

Having a Francis Jacob account provides several benefits:

  • - Track your orders and review past purchases
  • - Save your measurements and addresses
  • - Receive rewards through Francis Jacob Insider, our loyalty program
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