FAQs
+ ORDERING

How to Order?

All orders may be placed online through our secure checkout.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover credit and debit cards. Francis Jacob gift cards are also accepted as a form of payment for online purchases. We do not accept personal checks or money orders. When you place your order, your payment will be authorized and charged after submitting.

In what currency do you process orders?

Francis Jacob processes all orders in USD. While the content of your cart may display another currency, you will checkout using USD at the most current exchange rate. It is the customer's responsibility for any credit card or banking fees associated with checking out in USD.

Is my online payment secure?

To protect your personal information, we take precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate. Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

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+ GIFT CARDS

How do I purchase a gift card?

Gift cards of various amounts are available for online purchase. The gift card will be sent to the purchaser's email. Once received, you may forward the email to the recipient, or you may choose to use the provided link to print the gift card. If there is a value you wish to purchase that is not available in the variants, please contact us by using our online form or emailing info@francis-jacob.com.

Do gift cards expire?

No. Gift cards do not expire and any remaining balance on a gift card may be used for further purchases.

My gift card has a balance below the purchase order. Am I still able to use the remaining balance?

Yes. If your purchase total is more than the value of your gift card, you may use another payment method to pay for the difference. When you use a gift card, your payment will be authorized and charged after submitting your order.

Gift Card Policy →

+ POSTAGE & DELIVERY

When will I receive my shipment?

We use a variety of shipping methods to ensure your shopping is delivered when expected. Generally, you may expect to receive your package within five business days with our standard shipping option.

Orders placed before 10 AM Central on a business day will be shipped out the same day. All other orders will be shipped out the next business day. All orders are subject to availability and credit authorization. During peak times, additional processing time may be required.

How much does shipping cost?

Francis Jacob strives to offer fast, convenient and economical shipping options to our online customers. We currently offer complimentary standard shipping for US orders. Expedited shipping options are available at an additional cost and are based on the number and weight of items purchased. Please see Postage & Delivery for rates.

Do you ship internationally?

Yes. We currently ship within the United States, Canada, Australia and select European countries.

Please see Postage & Delivery for a list of countries and shipping options.


+ CUSTOMS & TAXES

Do your displayed prices include taxes?

No. Prices displayed on the website do not include taxes. If you are shipping within the US, sales tax (where applicable) will be calculated on the total value of merchandise as well as shipping charges and will be displayed before committing to your order. No other tax or import duty will be applied to orders shipped within the US. Please note that all non-customs related local taxes are the customer's responsibility. Francis Jacob is not responsible for reporting or paying additional local taxes to states, such as Use Tax.

Do international shipments include duties, taxes and customs fees?

No. Some international shipments may require duties, taxes and customs fees. Please note that our checkout will not display these fees before committing to your order. We recommend contacting your local customs office before shipping internationally for information on any additional fees that may be levied by your country.

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+ RETURNS & EXCHANGES

What is your return and exchanges policy?

If you are not completely satisfied with your Francis Jacob purchase, please return it for a full refund or exchange via mail within 15 days from date of receipt. Sales will be credited in the original tender or merchandise credit. Returned and exchanged items must be returned unused with all original garment tags attached.

How do I make a return or exchange?

We currently offer free returns and exchanges within the United States. Customers with international returns are responsible for the return postage.

Refund requests of merchandise purchased online must be issued a Return Merchandise Authorization number (RMA) Please see our return policy for more information on how to submit a request and receive a RMA number.

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+ OUR COLLECTION

What makes Francis Jacob different?

Creating exemplary garments is in our heritage. We partner with some of the world's finest artisans and mills who share our deep tradition and rich heritage to execute our visions. We are committed to offering well-made, distinguished garments by bringing only the finest materials and time-tested processes, supporting the foundation for classic, luxury style and impeccable shirtmaking. Our curated dress shirts are full of details, unmatched in quality and style exuding refinement, sophistication and regality.

Where are your products made?

We partner with individulas with history, lineage and unique skills developed over generations. Our European factories in Italy and Istanbul are dedicated to quality, craftsmanship and detail. Each product page will outline the producing factory for that particular garment.

What materials do you use?

We are guided on the principle that quality begins with only the finest materials. All of our fabrics are 100% cotton 2- Fold composition and sourced from the most reputable mills across the world. We are relentless in our search for the most stunning and unique fabrics. Selected from refined and luxurious collections, our clientele are sure to wear the excellence in shirting.

Do you offer bespoke?

At this time, we do not offer made to measure garments.

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+ SIZING

How do I know my size?

Our shirts are sized based on neck measurement with a regular size sleeve length. For more detailed dimensions and how to measure, please visit our style guides. If you still need help in determining your size, please contact us at service@francis-jacob.com, and we are more than happy to assist.

Size Guide | How to Measure

What is the difference between classic fit and slim fit?

Our lines are tailored to provide a contoured, fitted shape with a modern feel. Our classic line is more regular in fit and creates more movement and comfort, while our slim line provides a more concise silhouette.

The classic fit is cut broader across the shoulders, has a more generous cut through the chest and waist as well as more relaxed arm holes and fuller sleeves.

The slim fit is cut close throughout the chest and waist, contains back darts for additional contour as well as has higher arm holes and trimmer sleeves.


+ GARMENT CARE

How do I care for my dress shirt?

Although we do recommend dry cleaning, the fabric is constructed for self handling. Machine wash with a mild detergent on a cool, delicate cycle with similar colors. Once the shirt has finished the washing cycle, hang to dry. Take an iron to the shirt when slightly damp and avoid high heat to prevent scorching or damaging the fabric.

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+ LOYALTY PROGRAM

Do you have a loyalty program?

We invite you to receive rewards through Francis Jacob Insider, our loyalty program. After creating an account, you are automatically enrolled into the membership program. Membership under the program may include free shipping, discount coupons and early shopping access. To ensure you are receiving all potential benefits, please sign into your account for all purchases. We are unable to sync purchases across multiple accounts or for those who did not sign into an account prior to a purchase.

Login | Create | Terms & Conditions

+ COMPANY

Do you take wholesale orders?

Yes. If you are interested in distributing our collection, please contact us via email at sales@francis-jacob.com to discuss potential opportunities.

Do you offer discounts on bulk orders?

Yes. If you are interested in purchasing a bulk order, please contact us via email at sales@francis-jacob.com to discuss our options. We are able to offer a more customizable selection for large orders.

How do I become a photographer/model/brand ambassador for Francis Jacob?

We are always on the lookout for new talent. If you are interested in working with our brand, please contact us via email at opportunities@francis-jacob.com